Shipping Protection

Most orders placed before 1:00 pm ET will be shipped on the same business day. Most orders placed after 1:00 pm ET and on weekends and Holidays will be Shipped on the Next Business Day

FedEx Overnight and 2 Day Air does NOT include Saturday Delivery. Overnight orders placed on Fridays will be delivered the following Monday excluding certain Holidays.  2 Day Air orders placed on Thursday will be delivered the following Monday.  

If you require FedEx Saturday delivery - Please Call to Place your Order with a Customer Service Representative. Not All Items and Locations are available for Saturday Delivery. In addition to the Next Day Air shipping fees, an additional $15-$20 will be charged if Saturday delivery is required

We ship all items "no signature required" at delivery (with the exception of freight deliveries).

If you would like a signature required at delivery, please request that in the notes section of the order (an additional charge of $5 will be added to the order for this service). 

Most Orders over $99 are eligible for FREE SHIPPING - Free shipping applies to ground shipping only. Products eligible for free shipping will have a free shipping option at checkout.

30-Day Return or Exchange.

Please contact our support team if you have a specific question.

We are unable to accept returns on most cold therapy units, pads, accessories and electrical components such as power supplies or batteries.

Contact our customer support by email at info@sourcecoldtherapy.com so we can issue a Return Authorization Number or begin a warranty claim.

We are unable to process returns without a RA#. Warranty claims are for replacement only.