Due to the medical nature of our cold therapy products, Souce Cold Therapy is unable to accept returns or exchanges for any cold therapy machines and cold therapy pads. However, this cold therapy device is covered under a manufacturer’s warranty.
Ossur Cold Therapy Warranty Policy:
Cooler: 6 Month Warranty
Pads: 1 Month Warranty
If your device, pad, or part is malfunctioning or leaking, Source Cold Therapy will gladly replace it with the same new, unused device, pad, or part within the warranty period. For more details and specifics to each manufacturer's unique expressed and implied product warranties, please contact the manufacturer directly.
Please contact Source Cold Therapy (866-425-3209) with questions or comments regarding our cold therapy return policy. You can also view our entire return policy here.