Source Cold Therapy wants to protect all customers from the increased risk of infection associated with using returned and/or previously used cold therapy merchandise. Cold therapy units are used after arthroscopic or open orthopedic procedures, and their pads come in contact with incision sites thus rendering them unusable by another individual. Local water municipalities do not remove every contaminant including pharmaceuticals, and industrial chemicals. Bacteria and/or contaminants in household water can dry on the inside of coolers and thus get passed onto another individual with "used" equipment. Due to these concerns, Source Cold Therapy ships only new, sealed units to customers. We NEVER ship returned products to our customers. Unfortunately this is a common problem on Amazon, eBay and gray market websites were the resellers are not always legitimate distributors of these products. We encourage customers to call us for product information and general questions before placing their order online. For the protection of all customers, cold therapy units and pads are non-returnable items.
What Products are Eligible for Return? 30 Day Period.
While we are able to return and exchange many of our items, we are unable to accept returns on most cold therapy units, pads, accessories and electrical components such as power supplies or batteries.
Requesting a Return Authorization or Warranty Claim
Please contact our customer support by email at firstname.lastname@example.org or by phone 866-425-3209 to discuss your order so we can issue a Return Authorization Number or begin a warranty claim. We are unable to process returns without a RA#. Warranty claims are for replacement only.
What Type Of Warranty Comes With My Cold Therapy Product?
Every manufacturer has a warranty period. Find yours below.
- Aircast = 6 months for coolers and one month for pads.
- Breg = 6 months for coolers and one month for pads.
- Donjoy = 6 months for coolers and one month for pads.
- Ossur = 6 months for coolers and one month for pads.
- Game Ready = 12 months for unit and six months for wraps and accessories
If your device, pad, or accessory is malfunctioning or leaking, Source Cold Therapy will gladly replace it with the same new, unused device, pad, or part within the warranty period. Please get in touch with the manufacturer directly for more details and specifics about each manufacturer's unique expressed and implied product warranties. In addition, please get in touch with Source Cold Therapy (866-425-3209) with questions or comments regarding our cold therapy return policy.
If you received the wrong item or the item is damaged or defective, there will be no cost to our customers for returns or replacements.