- Shipping & Returns
The Iceman wrap-on ankle pad has a velcro wrap to secure the cold pad around the affected area. Use the Iceman Wrap On Ankle Pad with the DonJoy IceMan CLASSIC, Classic3, or the DonJoy IceMan Clear3.
Please read carefully before purchasing: By purchasing this system, you certify that you are a qualified medical professional or currently under the treatment of a physician who has prescribed a Cold Therapy product. You agree to read and carefully follow the manufacturer's directions provided with the unit. You understand that the user will assume all responsibility for the use/misuse of this item. You agree to contact a physician immediately in the case of any untoward reactions caused by the use of this device. You understand that Source Cold Therapy is only a distributor of the product and in no way assumes responsibility for any injury it may cause due to malfunction, misuse, inappropriate application, or other reason. Furthermore, Source Cold Therapy cannot provide specific details as to the product's application or use, other than is provided in the product documentation, developed by this product manufacturer. By clicking "Add to Cart" you certify that the above statement(s) is/are true. Warranty And Return Information: Cold Therapy Returns Due to the medical nature of this product, we cannot accept returns on this product. Defective units are covered under the manufacturer's warranty and a warranty replacement will be issued.
SourceColdTherapy offers several shipping options to help ensure that patients receive their cold therapy units and accessories ontime for their surgeries. For more information please read our Shipping Page
Due to the medical nature of this product, we cannot accept returns on this product. Defective units are covered under the manufacturer's warranty, and a warranty replacement will be issued.
Due to the medical nature of our cold therapy products, Souce Cold Therapy is unable to accept returns or exchanges for any cold therapy machines or cold therapy pads.
However, this cold therapy device is covered under a manufacturer’s warranty.
DonJoy Cold Therapy Warranty Policy:
Cooler: 6 Month Warranty
Pads: 1 Month Warranty
If your device, pad, or part is malfunctioning or leaking, Source Cold Therapy will gladly replace it with the same new, unused device, pad, or part within the warranty period. For more details and specifics to each manufacturer's unique expressed and implied product warranties, please contact the manufacturer directly.
Please contact Source Cold Therapy (866-425-3209) with questions or comments regarding our cold therapy return policy. You can also view our entire return policy here.